Get In Touch
Contact us
One address for everything: contact@bitmart.asia. We read every message; response times below are honest averages, not promises.
Important — read before writingWe are an independent guide site. We cannot access, unlock, verify, or recover any BitMart account, and we will never ask for your password, 2FA codes, or seed phrase. For account issues, contact the official support at bitmart.com. Any message asking us for account help will receive this same answer.
What to write to us about
| Topic | What to include | Typical response |
|---|---|---|
| Factual corrections | Page URL, the claim in question, your evidence (screenshots, official links) | 1–3 business days, priority |
| Feedback & suggestions | What's missing, what's confusing, what you'd like covered | 3–7 business days |
| Partnership & media | Who you are, what you propose, relevant links | Up to 7 business days |
| Legal / trademark | Formal details of your request | Priority handling |
Languages
We accept messages in English, Bahasa Indonesia, 한국어, and 日本語. English gets the fastest turnaround.
A note on sponsored placements
The site is monetized through clearly-marked sponsored links. Sponsorship never buys a factual finding, a score, or the removal of documented criticism — this is a standing policy, and inquiries proposing otherwise will be declined.